Terms of service

By purchasing, scheduling, or receiving any service from Legacy Lawn & Snow, you agree to the following Terms of Service in full.

Services

We provide seasonal services including snow plowing, snow relocation, walkway clearing, optional salt application, lawn care, and property maintenance. Services may be one-time, per-visit, monthly, seasonal, or custom quoted.

Payments & Refunds

All payments are final and non-refundable once service is scheduled or performed. Cancellations must be made before dispatch to be considered for a credit at management’s discretion. No refunds are issued for weather changes, partial service due to blocked access, or customer dissatisfaction after completion.

Access & Property Conditions

Customer must provide clear access to all service areas and remove vehicles, obstacles, and hazards when possible. If access is blocked, service may be limited or skipped with no refund.

Driveway Markers & Hidden Hazards

Customer is responsible for marking driveway edges, curbs, retaining walls, landscaping, and any hidden obstacles. Legacy Lawn & Snow is not responsible for any damage caused by unmarked or hidden hazards.

Vehicle Disclaimer

If vehicles are parked in the driveway, we are not responsible for snow left near vehicles or for any scratches, dents, or contact caused by limited clearance.

Snow Placement

Snow will be placed according to customer instructions when provided. If no instructions are given, snow will be placed in the safest and most practical location at the operator’s discretion.

Weather & Storm Conditions

Service times are affected by storm severity, road conditions, and route volume. Arrival times are not guaranteed during active storms.

Photo Documentation

We may take before-and-after photos for quality control, documentation, and dispute resolution.

Liability Disclaimer

By using our services, the customer agrees that Legacy Lawn & Snow is not liable for any damages of any kind, including but not limited to:

Damage to pavement, curbs, grass, landscaping, edging, or underground features
Pre-existing cracks, uneven surfaces, or deteriorated concrete/asphalt
Ice, refreeze conditions, or slippery surfaces after service
Damage caused by hidden, snow-covered, or unmarked obstacles
Damage resulting from blocked access or parked vehicles

Customer understands that snow and lawn services involve inherent risks and assumes full responsibility for all property conditions.

Incorrect Information

If a customer provides incorrect information about driveway size, layout, or access, Legacy Lawn & Snow reserves the right to adjust pricing or refuse service without refund.

Right to Refuse Service

We reserve the right to refuse service at any time due to unsafe conditions, non-payment, hostile behavior, or repeated access issues.

Governing Law

These Terms are governed by the laws of the State of Wisconsin.

Acceptance

By completing a purchase or allowing service, the customer confirms they have read, understood, and agree to these Terms.